Collagen is a structural protein that is found in connective tissues such as skin, tendons, ligaments, and bones. It provides strength, structure, and elasticity to these tissues.

Why are collagen supplements so effective?

Collagen supplements are effective because they contain bioactive peptides that can be easily absorbed and utilized by the body to support joint health, skin elasticity, and overall collagen production.

Why choose a grass fed and grass finished bovine collagen?

Grass-fed and grass-finished bovine collagen is sourced from cattle that are raised on a natural diet without hormones or antibiotics. This ensures a cleaner, more nutrient-dense collagen product.

What is the difference between Types 1, 2, & 3 collagen?

Type 1 collagen is the most abundant and is essential for skin, bones, and tendons. Type 2 is found in cartilage and supports joint health. Type 3 is often found alongside Type 1 and supports skin and blood vessels.

How often should collagen be taken?

Collagen can be taken daily for best results. The recommended dosage varies depending on the type and purpose of the collagen supplement, typically ranging from 5-15 grams per day.

How long does it take for collagen supplements to work?

The effects of collagen supplements can vary, but most users report noticeable improvements in skin hydration, joint comfort, and overall well-being within 4 to 12 weeks of consistent use.

Is it safe to take collagen during pregnancy & breastfeeding?

While collagen is generally considered safe, it is recommended to consult with a healthcare provider before taking any supplements during pregnancy and breastfeeding to ensure they are appropriate for individual health needs.

Privacy policy

Nutraviva Privacy Policy

Last updated: January 2026

Nutraviva ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit or make a purchase from nutraviva.com.au (the "Site").

1. Information We Collect

When you visit or interact with our Site, we collect certain information to help us operate our business, fulfil orders, and improve your experience.

Personal Information You Provide

When you make a purchase or attempt to make a purchase, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)

This information is referred to as Order Information.

Information Collected Automatically

When you browse our Site, we automatically collect certain technical information, including:

IP address
Browser type and device information
Time zone
Pages or products viewed
Referring websites or search terms
How you interact with the Site

This information is referred to as Device Information.

We collect this information using technologies such as cookies, log files, pixels, and similar tracking tools. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders (including payments, shipping, and order confirmations)
Communicate with you about your order or enquiries
Screen orders for potential fraud or security risks
Provide customer support
Improve and optimise our Site and services
Analyse how customers use our Site and assess marketing performance
Send marketing communications where you have opted in or where permitted by law

3. Sharing Your Personal Information

We share personal information only as necessary to operate our business and provide services to you.

Shopify

Our online store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products. When you visit or make a purchase through our Site, Shopify processes your personal information to provide these services.

In addition, Shopify may use aggregated and anonymised data from merchants (including historical store data) to improve its products, services, analytics, and recommendations across its platform. This data does not identify individual customers.

You can read more about how Shopify uses personal information here: https://www.shopify.com/legal/privacy

Other Service Providers

We may also share your information with trusted third parties who assist us with:

Payment processing
Shipping and fulfilment
Website analytics (such as Google Analytics)
Marketing and advertising services

These providers only use your information to perform services on our behalf and are required to handle it securely.

Legal Requirements

We may disclose your personal information where required to comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

4. Behavioural Advertising

We may use your personal information to provide you with relevant advertising or marketing communications. You can opt out of targeted advertising through the following services:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some services via the Digital Advertising Alliance: http://optout.aboutads.info/

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, analyse performance, and improve your experience. Where required, Shopify’s customer privacy tools help manage consent and preference signals.

You can control cookies through your browser settings. Blocking cookies may affect how the Site functions.

6. Data Retention

We retain Order Information for our records unless and until you request its deletion, subject to legal, accounting, or regulatory requirements.

7. Your Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of certain marketing communications

To exercise these rights, please contact us using the details below.

Customers may also exercise certain privacy rights directly with Shopify via Shopify’s privacy portal.

8. International Data Transfers

Your information may be processed outside Australia, including by Shopify and other service providers located overseas. We take reasonable steps to ensure appropriate safeguards are in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our Site.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Nutraviva
Email: enquiries@nutraviva.com.au
Address: 4/15 Watt Drive, Robin Hill, NSW 2795, Australia

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