Collagen is a structural protein that is found in connective tissues such as skin, tendons, ligaments, and bones. It provides strength, structure, and elasticity to these tissues.

Why are collagen supplements so effective?

Collagen supplements are effective because they contain bioactive peptides that can be easily absorbed and utilized by the body to support joint health, skin elasticity, and overall collagen production.

Why choose a grass fed and grass finished bovine collagen?

Grass-fed and grass-finished bovine collagen is sourced from cattle that are raised on a natural diet without hormones or antibiotics. This ensures a cleaner, more nutrient-dense collagen product.

What is the difference between Types 1, 2, & 3 collagen?

Type 1 collagen is the most abundant and is essential for skin, bones, and tendons. Type 2 is found in cartilage and supports joint health. Type 3 is often found alongside Type 1 and supports skin and blood vessels.

How often should collagen be taken?

Collagen can be taken daily for best results. The recommended dosage varies depending on the type and purpose of the collagen supplement, typically ranging from 5-15 grams per day.

How long does it take for collagen supplements to work?

The effects of collagen supplements can vary, but most users report noticeable improvements in skin hydration, joint comfort, and overall well-being within 4 to 12 weeks of consistent use.

Is it safe to take collagen during pregnancy & breastfeeding?

While collagen is generally considered safe, it is recommended to consult with a healthcare provider before taking any supplements during pregnancy and breastfeeding to ensure they are appropriate for individual health needs.

Refund policy

Nutraviva Returns & Refunds Policy

Last updated: January 2026

At Nutraviva, we take pride in the quality of our products and want you to feel confident when ordering from us. This Returns & Refunds Policy outlines how returns, refunds, replacements, and exchanges are handled.

This policy should be read alongside our Terms of Service and Privacy Policy.

1. Reporting Issues

If there is an issue with your order, please notify us within 10 days of receiving your items. This allows us to investigate and resolve concerns promptly.

Nutraviva reserves the right to investigate any claims that may be unfounded or fraudulent. Providing a replacement, refund, or credit does not constitute an admission of liability by Nutraviva.

2. Eligibility for Returns

To be eligible for a return:

Items must be unused, unopened, and in their original packaging
Proof of purchase is required

Due to the nature of our products, we generally do not offer refunds for change of mind. Where applicable, a credit note may be issued for the value of the goods excluding shipping costs.

Free gift items are not eligible for return, exchange, or refund.

In rare circumstances, returned unopened products may be subject to a restocking fee, equal to the original shipping cost.

3. Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75, as we cannot guarantee receipt of returned items.

Please send approved returns to:

Nutraviva
4/15 Watt Drive
Robin Hill, NSW 2795
Australia

4. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund or credit note.

If approved:

Refunds will be processed to the original payment method within several business days
Original shipping charges are non-refundable and will not be included in the refund amount

5. Replacements & Exchanges

We replace items that are damaged or defective.

If a replacement is approved, shipping costs will be charged as follows:

Australia: $8.00 flat rate
International orders: Charged at market rates as determined by the carrier

To request a replacement or exchange, please email admin@nutraviva.com.au with your order number and details of the issue.

6. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

7. Contact Us

If you have questions about returns or refunds, please contact us at:

Nutraviva
Email: enquiries@nutraviva.com.au
Address: 4/15 Watt Drive, Robin Hill, NSW 2795, Australia

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